Expert Help,
When You
Need It
Get expert help when you need it. Our 24/7/365 support line guarantees a phone or email response within 4 hours, so troubleshooting starts fast.
We Don't Just Sell Solutions — We Stand Behind Them
At Chicago Coding Systems, our Support Services are designed to keep your operations running with maximum uptime and minimal stress. Our dedicated technicians are on call every day of the year — including weekends and holidays — providing remote troubleshooting, on-site repair, preventive maintenance, and operator training for all CCS labeling, marking, and scanning systems.
Based in St. Charles, Illinois and serving manufacturers nationwide, CCS has provided reliable technical support for over 60 years. We're industrial print integrators, not distributors — which means when we support your equipment, we understand exactly how it was designed and installed.
Built Around Your Production Schedule
Around-the-Clock Availability
Our dedicated technicians are on call every day of the year — including weekends and holidays — so you're never without support when you need it most. Call 630.377.5825 any time.
4-Hour Response Guarantee
Downtime isn't an option. We guarantee a phone or email response from a qualified technician within 4 hours, followed by remote troubleshooting, remote system access, or on-site dispatch.
Expert-Level Support
Every technician is fully trained to install, maintain, and repair all CCS systems — from Squid Ink inkjet printers to LabelMill applicators and Zebra scanners. Knowledgeable, reliable support every time.
Multiple Access Points
Connect with us the way that's most convenient for you — by phone, through our online service form, or directly via your machine's QR code. Our support process is streamlined around your schedule, not ours.
How Our Support Process Works
Resources to Keep You Running
We believe in empowering our clients with the tools and resources they need to succeed. Our self-service platform includes step-by-step guides, how-to videos, user manuals, and more — designed to help you get the most out of your CCS solutions. Whether you're troubleshooting or exploring new features, our comprehensive resources make it easy to find answers at your own pace.
Is CCS Support Right for Your Operation?
Manufacturers running 24/7 or multi-shift production lines where downtime costs thousands per hour.
Facilities without dedicated in-house printer or labeler technicians who need expert-level support on call.
Companies scaling up production and needing reliable equipment support as they add lines and capacity.
Operations that need preventive maintenance programs to minimize unplanned downtime and extend equipment life.
Our tech support team is available 24/7 with an understanding approach and a drive for solving problems. Your production never has to wait.
Chicago Coding Systems — Support ServicesSupport Services FAQ
What does CCS's 4-hour response guarantee mean?
When you call our 24/7 technical support line, we guarantee a qualified technician will begin working on your issue within 4 hours — whether that's remote troubleshooting over the phone, remote access to your system, or dispatching a technician to your facility. Most issues are resolved remotely during the first call.
Do you support equipment from other manufacturers?
CCS primarily supports the systems and equipment we install — including products from Squid Ink, LabelMill, SATO, Zebra, Epson, FlexPackPro, and TEKLYNX. If you have third-party equipment on your line, contact us to discuss whether our technicians can support it.
What does a preventive maintenance program include?
Our PM programs include scheduled visits where technicians inspect and calibrate your marking, coding, and labeling equipment, replace wear parts before they fail, clean print heads and applicators, and update firmware or software. The frequency depends on your equipment type and production volume — typically quarterly or semi-annually.
Can CCS train new operators on our existing systems?
Yes. We provide initial training when systems are installed and refresher training whenever your team changes. Training covers daily operation, basic troubleshooting, changeover procedures, and when to call CCS for advanced support.
How do I reach CCS technical support?
Call our 24/7 technical support line at 630.377.5825. For non-urgent requests, email info@chicagocoding.com or use the contact form on our website. Customer service (general inquiries, orders, scheduling) is available at 630.377.4664.
Need help right now? We're here.
Our support service is built around your schedule — not ours. Call our 24/7 line or submit a service request, and a technician will be in contact within hours.